Managed database services in-region
We configure production database services in the same supported cloud region as the customer environment. Customer records and in-region database replicas remain within that regional deployment.
Infrastructure & Security
Built for Union Governance and Member Trust
Union Software protects member records, financial data, and operational workflows with regionally stored infrastructure, controlled access, and full data ownership.
You Own Your Data
- Each organization's data is isolated and tenant-scoped.
- Your union retains full ownership of all records.
- Data export is available at any time.
- No vendor lock-in.
- Structured for long-term continuity and leadership transitions.
Your core platform data stays in your region
Canadian customer workspaces are provisioned in Canada. US customer workspaces are provisioned in the United States. When we offer another market, its workspaces use the corresponding supported regional deployment. We do not fall back to a different country when the required region is unavailable.
Core platform services in-region
Core application processing, storage, backups, queues, logs, and security services are provisioned in the customer's selected region.
A separate regional boundary
Each regional environment has its own logically isolated application and network boundary. Private traffic between core platform services is routed within that region and is not ordinarily routed through another regional environment.
What the regional boundary covers
This commitment covers Customer Data stored and processed by the core hosted platform, including its database, storage, backups, application workloads, and private service-to-service traffic. It does not mean that an internet request can never traverse an outside network. If a customer enables a feature that must reach an external recipient or provider, such as email, SMS, voice, payment processing, maps, support, or a customer-directed integration, only the information needed for that feature may leave the regional boundary. Those providers and location notes are disclosed in our legal documents.
Structured Access by Role
Role-based permissions
Executive, steward, admin, and staff access can be separated by responsibility.
Traceable actions
Audit logging tracks sensitive updates across grievances, bargaining files, and finance workflows.
Organizational isolation
Each local operates in an isolated environment with controlled visibility boundaries.
Secure authentication
Supports multi-factor workflows, session controls, and device-aware protections.
Operational Continuity
- Encrypted data at rest and in transit
- Regular automated backups
- Disaster recovery protocols
- Infrastructure built for reliability and uptime
Protecting Dues, Finance, and Records
- Administrator-controlled access to financial information
- Secure handling of dues and transaction records
- Designed to support audit-ready reporting
- Built for compliance review and board oversight
Union Software is designed to strengthen trust between leadership and membership through structured records, clear visibility, and controlled governance.
FAQ
Where is our data stored?
Your data is stored in the same country or supported region as your organization. Canadian organizations use our Canadian environment, and US organizations use our US environment.
Can our data region be changed?
Only to correct a region selected incorrectly during initial setup. We do not otherwise move an organization’s data from one country to another.
Who can see our member data?
Only authorized users in your organization, based on role-based access controls you manage.
Can access to financial data be restricted?
Yes. Administrators decide which roles and users can view or manage financial and dues information.
What happens if we cancel?
You retain ownership of your records. Export and offboarding workflows are available for structured transition.
Is our data backed up?
Yes. We use automated, scheduled backups and documented recovery procedures.
Can we export our data?
Yes. All customer records are exportable to support portability, auditability, and governance continuity.
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