People
Maintain membership across territories, centres, classifications, appendices and bargaining units.
Telecommunications Workers
Union software that works across field, network and contact-centre units.
Connect representation across field, technical, customer-service and professional groups.
Telecommunications locals represent technical, field, customer-service and professional members across territories that change with technology and contracting. Union Software helps officers, staff and stewards keep cases connected to the agreement when on-call, metrics and work ownership generate files that should inform the next proposals.
Understand the Environment
Telecommunications bargaining units can include field technicians, network operations, installation, customer-service, dispatch, clerical and professional classifications.
Members may be spread across territories, central offices, contact centres and home-based reporting, often under more than one agreement or appendix.
On-call, contracting out, technological change, territory realignment, performance metrics and classification issues generate representation activity that belongs with the agreement language, not in a personal inbox.
Scenario
A field technician reports an after-hours call-out that left them alone in a vault with no backup.
The steward opens a safety case, attaches the member, territory and ticket record, and flags the call-out in Reports.
A territory update goes to techs on the same on-call rotation asking them to log solo call-outs the same way.
The combined notes go to the bargaining table as a staffing and safety item, not a pay argument on one ticket.
How Union Software Helps
Grievances & Cases
Track grievances on on-call, contracting out, metrics, discipline and technological change through a shared steward process.
Agreements
Keep the collective agreement, appendices and letters of understanding attached to the file the representative is working.
Communications
Reach a territory, a centre or a classification when a system change, settlement or meeting notice has to circulate.
Bargaining
Carry on-call, contracting-out and technological-change history into bargaining proposals.
Advanced Reports
See representation patterns across regions and classifications so officers can set servicing and bargaining priorities.
Operationally Ready
Built for telecommunications locals representing field, network, customer-service and professional members across changing territories.
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